• Alon Alkalay

Lockdown Level 4 eCommerce Directions - Summarised

Updated: Jul 2

On 14 May 2020 the Department of Trade Industry and Competition gazetted the new Disaster Management Act (57/2002): Directions Regarding e-Commerce Sales during Alert Level 4 of the COVID-19 National State of Disaster. These Directions are applicable for the duration of Level 4. 

As part of an incremental expansion of e-Commerce operations in South Africa, in connection with the re-opening of the South African economy, the Directions describe the goods which may be transacted through e-Commerce platforms and the protocols which must be observed by retailers, couriers or delivery services as well as customers in respect of goods transacted through online and digital platforms. Below we summarise the contents of the Directions for e-Commerce stakeholders in South Africa (including but not limited to online retailers, courier services and customers).


Put simply, all goods may be transacted through e-Commerce platforms, except for goods prohibited for sale in terms of regulation 26 and 27 of the Regulations. Prohibited goods include: liquor and tobacco products, e-cigarettes and related products. 


There are various health and safety protocols that courier services need to adhere to. Broadly speaking, e-Commerce operators need to adhere to all Regulations and Directions in respect of hygienic workplace conditions and the potential exposure of employees to COVID-19 (these include the COVID-19 Occupational Health and Safety Measures in Workplaces Directions - referred to as Annexure A in these Directive).A summary of Annexure A is provided further below. 

More specifically, the Directive provides that:

  1. Employees may not share face masks, equipment, stationery, utensils or similar items;

  2. Designated and adequately trained health and safety officers must take each employee’s temperatures using appropriate equipment or instruments at the start of a shift and every four hours after the shift commences and until the shift has ended;

  3. Records of the temperatures of each employee must be kept (Significantly, retention periods are not provided for); and

  4. Any employee whose temperature is 37,5 degrees celsius or above should immediately be moved to an isolated observation room for a second measurement. If the second test measurement also exceeds 37,5 degrees celsius, the employee must be returned home for self-quarantine, provided with a surgical mask and not be permitted to enter or stay on the premises.

Annexure A “Directions in respect of hygienic workplace conditions”

The Directions were issued by the Department of Employment and Labour and provide employers with guidance on how to deal with COVID-19 in the workplace. 

Administrative measures: 

If an employer (warehouse, courier service or e-commerce platform) has more than 500 employees, the employer must submit a record of a risk assessment plan aimed at giving effect to the minimum measures required by the Directive, together with a written policy detailing the protection measures for employees to mitigate the spread of COVID-19 in the workplace to the Department of Employment and Labour. 

An employer must also ensure that employees are notified of these regulations and of the processes adopted by the employer to comply with the Directives. The method of notification may vary on what is reasonably practicable but may include leaflets and notices.

A manager of the employer’s business must be appointed as a representative who will have the duty of keeping informed of the regulations and amendments thereto. 

Social distancing:

The workplace should be arranged to ensure that there is a minimum of 1.5 metres between workers. If this is not practicable, physical barriers should be raised to ensure that workstations are separated. Social distancing must be observed in all areas of the employers business including common areas, canteens and bathrooms. 

Health and safety measures: 

The following health and safety measures must be implemented:

  • Symptom screening:

All employees entering the employer's premises must be screened, by the abovementioned designated and trained health and safety officer, for COVID-19 symptoms which include: a fever, cough, sore throat, redness of eyes; shortness of breath or difficulty breathing.

Any employee exhibiting symptoms must be isolated and provided with a FFP1-level surgical mask. The employee should return home for self-isolation after being informed of where to undergo testing. 

  • Sanitizers and disinfectants:

Employers must ensure that hand sanitizer, of at least 70% alcohol content, is provided to employees free of charge and placed at the entrance of the workplace. Employees who work away from the office (courier drivers) must be given adequate hand sanitizer for use off-site.

  • Cloth masks:

All employees must be provided with at least two cloth face masks free of charge, which employees are required to wear both while travelling to and from work and while at work. 

  • Monitoring and enforcement:

Employers should note that a designated Occupational Health and Safety inspector is granted powers to enter any workplace without prior notice in order to assess compliance with these Directives. 


In addition to the Health and Safety Protocols highlighted above, Courier Services must adhere to the following additional protocols:

  1. Retailers must give prominence to goods which are manufactured in the Republic of South Africa;

  2. Retailers must provide for as many payment options as possible for consumers, that are based on reducing risks of transmission, and enabling poorer consumers to access delivery services;

  3. When packaging goods, retailers must provide written guidelines for customers on how to safely disinfect their goods before use;

  4. Retailers must put in place collection protocols to ensure that adequate social distancing is maintained by courier or delivery service personnel when collecting goods from a warehouse or depot; and 

  5. All goods must be sanitised, in line with the guidelines published by the National Department of Health, before leaving the warehouse or depot.


In addition to the Health and Safety Protocols highlighted above, Courier Services must adhere to the following additional protocols:

  1. All courier and delivery personnel must have their own hand sanitiser and disinfectant wipes, which must be refilled daily;

  2. Courier and delivery personnel must wear a cloth face mask that covers the nose and mouth when delivering goods to customers; and

  3. Courier and delivery personnel must maintain at least 1.5 metres distance from other courier or delivery personnel when collecting goods for delivery; and from customers when delivering goods.

Importantly, courier and delivery service personnel may not enter the home of a customer if such customer and any other residents within the immediate vicinity are not wearing a cloth face mask or a homemade item that covers the nose and mouth.


Section 7 of the Directive provides that:

  • Customers and all residents within the immediate vicinity must wear a cloth face mask or a homemade item that covers the nose and mouth when receiving goods from courier and delivery personnel;

  • Customers must maintain at least 1.5 metres distance from courier and delivery personnel; and

  • Customers are encouraged to disinfect goods using guidelines published by the National Department of Health and those provided by retailers.

It is a welcoming development to have South Africa’s e-Commerce open for business again under Lockdown Level 4. We will continue to monitor any changes to these Directions when South Africa moves into Lockdown Level 3. 

Disclaimer: the information contained in this Insight is for awareness and discussion purposes only and does not constitute legal advice. For any enquiries, please get in touch at

EndCode HQ

35 Ballyclare Drive

Ballyoaks Office Park

Silky Oak House   

Bryanston, Sandton 

South Africa +27 (0) 11 463 4594 | Reg No. 2014/ 118528/07